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How we handle your account and data

When you open an account with uranus slot, you're entering a relationship governed by clear terms.

Account access where local law permitsData retention policies applied consistentlyWithdrawal verification process explainedSupport channels available 24/7
uranus slot How we handle your account and data
WHEN YOU NEED ANSWERS

How to reach us about legal matters

Our legal and account-compliance team handles questions about terms, data rights, account status and policy changes. You can reach us through the channels below. Response times vary by method, but we aim to reply to every inquiry within 48 hours. If you're in Bandung, Medan or anywhere in Indonesia, the same support network serves your region.

Team online

Live Chat

Open the chat widget in the lobby footer. Available 09:00–23:00 WIB daily. Legal questions routed to compliance team within 5 minutes.

Email Support

Contact [email protected] with your account number and specific question. Replies within 24–48 hours. Use this for formal requests or data-access inquiries.

In-App Help Centre

Navigate to Account → Legal & Policies in your dashboard. View your current terms, data retention schedule and policy changelog in real time.

YOUR DATA, OUR RESPONSIBILITY

Security, retention and your rights

We hold your account information—name, email, payment details, transaction history and betting logs—only as long as required by law or necessary to serve you.

Encrypted Storage

Account credentials stored with AES-256 encryption. Payment data handled by PCI-DSS compliant processors only.

Cookie Policy

Session cookies remember your login and table position. Analytics cookies track page flow to improve layout.

Data Retention

Active accounts: all data retained for account duration. Closed accounts: transaction records kept 7 years for tax/audit purposes; personal data…

Withdrawal Verification

Before any payout to your DANA, OVO, GoPay or QRIS wallet, we verify your identity and cross-check the destination account.

Account Access Requests

Request a copy of all personal data we hold via [email protected]. Replies within 14 days.

Policy Changes

We notify you 30 days before material changes to these terms via email and in-app banner.

What you're asking about policy and access

Below are the questions we hear most often about how uranus slot handles your account, data and rights. If your question isn't answered here, reach out to our legal team via chat, email or the Help Centre.

Yes. Email [email protected] with your account number and the phrase 'data access request'. We'll send a CSV file of your personal data, login history, deposits, withdrawals, bet history and support messages within 14 days. No charge applies.

Personal data (name, email, phone) is deleted within 90 days of account closure. Transaction records are kept for 7 years to comply with tax and financial audit requirements in Indonesia, then deleted. You can request earlier deletion where local law permits.

Disputed deposits are flagged in your account immediately. We liaise with your payment provider within 24 hours. Most reversals process within 3–5 business days. You'll receive email updates at each stage. Check your transaction history in Account → Wallet for real-time status.

No. Payment information (card numbers, wallet credentials) is tokenized by our processor and never stored on our platform. We receive only a token confirming the transaction succeeded. This keeps your payment data secure and compliant with PCI-DSS standards.

Navigate to Account → Profile → Edit Legal Details. Changes to name or address require identity re-verification; upload a current ID document and we'll confirm within 24 hours. Once verified, your updated details apply to all future withdrawals.

We use session cookies to keep you logged in and remember your table position. Analytics cookies help us improve the site layout. Marketing cookies are off by default. You can turn any non-essential cookie off in Settings → Privacy without losing access to your account or lobby.

We do not sell your personal data. We share account details only with payment processors (DANA, OVO, GoPay, QRIS networks) and our support contractors, all under strict confidentiality agreements. Tax authorities can access records if legally required. You can request a list of all third parties with data access by email.