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What You Need to Know About Our Terms

When you open an account with us, you're entering into a straightforward agreement that protects both you and uranus slot.

Account rulesPayment clarityWithdrawal processYour responsibilitiesContact support anytime
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uranus slot What You Need to Know About Our Terms
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How to Reach Us About Terms

Team online

Live Chat Support

Open the chat box in the lobby or on this page. Our team responds during operating hours Monday to Sunday, 08:00 to 23:00 WIB. Ask about account rules, payment terms, or any policy question.

Email Support

Send your query to [email protected] with your account email and the topic. Response time is typically 24–48 hours. Use this channel for detailed policy questions or formal requests.

In-Lobby Help

Look for the Help or Support menu in the lower-right corner of the lobby. You can find FAQs about account access, terms updates, and payment policy without leaving the platform.

HOW WE PROTECT YOU

Data, Security and Account Changes

Data Handling

Your personal data and transaction history are encrypted and stored separately.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences, and detect irregular login patterns for your account's security.

Account Security

Set a strong password when you register and never share it. We recommend changing your password every 90 days.

Data Retention

We keep your account record, transaction logs and identity verification documents for 5 years after account closure or last activity.

Requesting Changes

To update your email, phone number, payment method or personal details, go to Account Settings in the lobby or email…

Contact for Policy Updates

If these terms change, we'll notify you via email at least 14 days before the change takes effect.

What Players Ask About Terms

No. Multi-accounting is prohibited. If we detect multiple accounts from the same person, email address, payment method or device, we close all of them and may forfeit any balance. Keep one account active and use it consistently.

You can log out anytime. Your account remains active unless you request deactivation. To temporarily pause access, contact [email protected] and we'll help you set an account pause for 7, 30 or 90 days. After the pause ends, you can log back in.

After you request a withdrawal, we verify your identity and payment details. DANA, OVO and GoPay transfers usually clear within 1 hour; QRIS and bank transfers may take 1–3 business days. Weekend requests process on the next business day.

If you see an unauthorised transaction or believe a deposit was charged twice, email [email protected] within 7 days with your account email, the transaction date and amount. We investigate and respond within 48 hours.

Yes. Go to Account Settings in the lobby, update your email, phone or linked payment method, and confirm the change. We verify changes within 24 hours. For security, you may need to re-verify your identity if changing your primary email.

Any promotional offer comes with its own terms posted on the Promos page in the lobby. Read each promo's wagering requirement, game eligibility and expiry date before opting in. Bonuses are non-transferable and forfeited if your account is closed.

This page contains our complete terms. For an offline copy, scroll to the bottom and look for 'Download Terms as PDF' or email [email protected] to request a formatted version sent to your registered email address.

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